Note: This policy applies to tangible products. Intangible products or digital services are governed by separate service agreements.

1. Cancellation Prior to Shipment
You may cancel your order without penalty before it has been processed and shipped from our warehouse. Cancellation requests must be submitted via email to purchasing@vslaudio.com.my within 12 hours of order placement. Once received and confirmed, a full refund will be initiated.

2. Return Eligibility
All goods sold are generally non-refundable except under the following conditions:
• Failed Delivery: Orders that failed to deliver due to carrier error.
• Wrong Delivery: Received items differ significantly from the order summary (incorrect model, size, or color).
• Damaged Goods: Items arrived physically damaged or defective upon receipt.

Returns must be initiated within 7 working days of receipt with valid proof of purchase (invoice/receipt).
Returned items must be in brand new, unused condition, in their original packaging, and include all manuals, accessories, and free gifts.

3. Refund Processing
Once returned goods are received and inspected at our return center, approved refunds will be processed within 3 to 5 working days for online bank transfers, or returned to the card-issuing bank for credit card transactions.